Supports Windows Vista, IE8 & Silverlight.

Studying for the ITIL V3 Foundation exam? Well so was I! I spent hours searching the internet sites and putting together test prep questions in my preparation efforts. Out of these efforts came this compilation CD, which is packed with over 350 exam prep questions along with several brain dumps and some excellent supporting documents and links.

With questions touching on the following areas:
• Change Management
• Configuration Management
• Release Management
• IT Service Continuity
• Problem Management
• Security Management
• Service Desk
• Incident Management
• Service Level Management

Along with these questions are several other resources such as vocabulary guides and research materials:
• V3 Continuous Service Improvement
• V3 Service Design & Strategy
• V3 Overview

along with links to third party sites that will assist in your study activities.

I found these extremely helpful in my recent prep activities. So why do what I did and waste hours of your valuable study time looking for study sources, when you could be spending time preparing.

So do not waste your time searching for study resources when you can use this material to jump start and/or supplement your other study materials.

(Product delivered in English Version Only) This product has been sold to over 20 different countries including, India, Canada, Australia, Mexico and more. (Product in ENGLISH only)

Note ITIL is a registered trademark and this seller is not affiliated with the ITIL Foundation in any way. There is no warranty of the materials and no guarantee of results implied or expressed. Use these materials at your own risk. (Sorry my brother the Attorney made me say this)

Supports Windows Vista & IE8

This work contains the following Software Project Study Materials:

§ The Project Waterfall Model

§ Project Components such as:

o Stake holder interviews

o Joint Requirements Development (JRD) Sessions

o Contract – style Requirements Lists

o Measureable Goals

o Prototypes

o Uses Cases

o Software Requirements Specifications

o Stake Holder Identification

§ Stake Holders

o Examples of a company stakeholders

o Types of stakeholders

o Company Stakeholder Mapping

o In Management

o In Corporate Responsibility

o Stakeholder view theory

o References

§ Business Analyst

o Business Analyst (BA) Defined

o Typical Deliverables

o Prerequisites

o Benefits of Business Analysts in Software Projects

§ Use Cases

o Defined

o Overview

o History

o Use Case Focus

o Details

o Use Case templates

o Limitations of Use Cases



Featuring 150 + Test Prep Questions